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Cancelation Policy

LIGHT THERAPY CONTOUR

Your appointments are reserved especially for you, which means without enough notice for cancellations, we

will be unable to fill the time spot with another client. Like most service professionals, our ability to operate is based per service that we complete.  For that reason, our policy will be strictly enforced.


We require a 24 hour or more notice if you cannot keep your appointment. Cancellations need to be made over the phone. We do not accept emails through Facebook, Instagram, or email. We do honor all phone calls during the night/weekend hours if you leave a voicemail, please just leave us a voicemail letting us know that you need to cancel your appointment. Fees will only be waived in emergency situations, for clients who rarely/never cancel and have never no showed.


We require all clients keep a current debit card on file, and you will automatically be charged the $35 fee if the cancellation policy is violated. 

If the card declines you will be required to pay the fee before scheduling any more appointments. 

We are sorry for any inconvenience this may cause.


Emergency Situations include:

Labor, death, car wreck, sick child, contagious illness

Cancellation Fee within 24 hours -

$35. More than 3 no shows/last minute cancellations may result in no longer being able to book appointments.

We value our customers and strive to provide a valued service that meets our customer's needs.  We strive to create a positive working relationship where value is reciprocated. 


thepinkkitty